Social Survey on Tourists' Satisfaction with the Infrastructure of Tianmen Mountain Scenic Area
Dear tourist: Hello! In order to continuously improve the service quality and tourist experience of Zhangjiajie Tianmen Mountain Scenic Area, we hereby conduct a satisfaction survey on the tourist facilities of the scenic area. Your valuable feedback will be an important basis for us to improve our work. Please take a few minutes to carefully fill out the following questionnaire based on your actual travel experience. Thank you for your support and cooperation!
1. What is your age group ? 18 years old and under 19-30 years old 31-45 years old 46-60 years old Over 60 years old
2. What is your gender ? female male
3. Which country are you from?
4. How many times have you come to Tianmen Mountain Scenic Area? The first time The second time Three or more times
5. Do you think the number of toilets in the scenic area is sufficient? Is it crowded? How satisfied are you with this? Very satisfied Satisfied Generally Not satisfied Very dissatisfied
6. How satisfied are you with the distribution of toilets in the scenic area? (For example, whether it is far from the main road of the tourist route, and whether there is no restroom for a long distance) Very satisfied Satisfied Generally Not satisfied Very dissatisfied
7. How satisfied are you with the cleanliness of the restrooms in the scenic area? Very satisfied Satisfied Generally Not satisfied Very dissatisfied
8. How satisfied are you with the hygiene conditions of the tour routes within the scenic area? Very satisfied Satisfied Generally Not satisfied Very dissatisfied
9. How satisfied are you with the number of trash cans in the scenic area? Very satisfied Satisfied Generally Not satisfied Very dissatisfied
10. How satisfied are you with the placement of garbage bins in the scenic area? (If there is no garbage bin within a long distance, or if the garbage bin is far away from the main road) Very satisfied Satisfied Generally Not satisfied Very dissatisfied
11. How satisfied are you with the number of restaurants in the scenic area? Very satisfied Satisfied Generally Not satisfied Very dissatisfied
12. How satisfied are you with the number of rest areas in the scenic area? Very satisfied Satisfied Generally Not satisfied Very dissatisfied
13. How satisfied are you with the distribution of rest areas within the scenic area? (If there is a long distance without a rest area, or if it is far from the main sightseeing route) Very satisfied Satisfied Generally Not satisfied Very dissatisfied
14. How satisfied are you with the convenience and comfort of transportation within the scenic area, such as cable cars and eco-friendly vehicles? Very satisfied Satisfied Generally Not satisfied Very dissatisfied
15. How satisfied are you with the queuing situation of sightseeing tools (such as escalators) in the scenic area? Very satisfied Satisfied Generally Not satisfied Very dissatisfied
16. How satisfied are you with the maintenance status of tourist facilities such as trails, observation decks, and rest areas in the scenic area? (such as degree of damage) Very satisfied Satisfied Generally Not satisfied Very dissatisfied
17. How satisfied are you with the clarity and comprehensibility of the signage in the scenic area, such as the tour route map, attraction introduction map, and signage? Very satisfied Satisfied Generally Not satisfied Very dissatisfied
18. How satisfied are you with the safety facilities in the scenic area? (such as whether there are cameras and whether there are some dangerous areas without guardrails) Very satisfied Satisfied Generally Not satisfied Very dissatisfied
19. What is your overall satisfaction with the tourist facilities (trash cans, rest areas, toilets, map signage) in Tianmen Mountain Scenic Area? Very satisfied Satisfied Generally Not satisfied Very dissatisfied
20. What do you think are the most important areas for improvement in the tourist facilities of Tianmen Mountain Scenic Area, such as cable cars, trash cans, toilets, rest areas, map signage, etc?